Our leadership team

As the number one Homecare provider in the UK we are different to other Operators and believe that our success is underpinned by a unique set of value drivers. First and foremost our Industry leading Management team, an experienced management team with a vision to transform homecare.

Our regional directors

Our care delivery service is led by Caleb Atkins who is supported by five regional directors and four service heads. The services cover the whole of UK – England, Scotland, Wales and Northern Ireland and consist of 105 homecare branches and 85 Extra Care schemes.

Our complex care leadership

Our service leadership

Who’s Who

Group Operations

Our group operations are led by Caleb Atkins, who is supported by five Regional Directors and four service heads. The Regional Directors are supported by a team of Regional Managers who work with the branches to ensure that are delivering the very best outcomes for our service users.
 

IT

The IT function led by Amanda Hamilton supports the Group Information Systems, Business Processes and Transformation Programmes.  From leading the integration of new acquisitions to helping with everyday technical issues, the IT team based both regionally and in the Altrincham office are on hand to support.

More details about the IT Team and how to access any support needed can be found here.
 

HR

Judith Lyons leads the HR function which incorporates the Learning and Development, Resourcing, Reward and Human Resources teams. The resourcing team are primarily based in Newcastle-under-Lyme with some branches and regions having their own local recruitment team.

There is a HR shared service centre based in Newcastle where branches can access HR advice and support.
 

Quality and Governance

Julie Hunter is the Director of Quality and Governance of the City and County Healthcare Group. The Quality Team is responsible for developing and leading the quality governance framework with operational and service partners. They ensure the business meets or exceeds all internal and external standards and assessments delivering a culture of continuous quality improvement through audit and support to front line services.

As a learning organisation the quality team are responsible for identifying risks around care delivery and ensuring that our teams are best placed to deliver high quality care by driving improvements through drive best practice reviews.
 

Finance and Shared Services Centre

Michael Denning has responsibility for Finance Shared Services, which includes the Management Accounting team, Shared Services Centre in Nottingham, and Rates and Special invoicing team in Altrincham. The management accounting team have a number of responsibilities and are accountable for all financial reporting including management accounting and providing financial support to our Operational teams, including commercial pricing queries.   

The finance shared services is based in Cardinal House, Nottingham. These services consist of payroll, accounts receivable, invoicing for local authority and private pay customers, accounts payable, and staff expenses.

The Rates and Special Invoicing team is located in Altrincham. The Rates team ensure customer contracts and private pay customers are correctly set up on People Planner. The Rates team also administer any rate changes including the annual uplifts. The Special Invoicing team take the lead on setting up local authority contracts on the Model Branch People Planner, working closely with local authorities and our operational teams to resolve queries and ensure our services can be invoiced promptly and accurately, keeping debt minimised.

Responsibility for overseeing the group estate of properties and managing all related contractual arrangements also sits within the finance team.