Our values

At City & County Healthcare Group, we pride ourselves on our commitment to provide quality services and every member of our organisation works together as a team in making sure that our  aspirations are met through a set of important values and behaviours.
 

We Care

• We care about, respect and protect our clients and customers
• We care about, respect and support each other
• We care about our business 
• We speak up for our clients and our sector

We Listen

• We listen to our clients
• We listen to our commissioners 
• We listen to our regulators 
• We listen to our own people

We Strive 

• We strive for the best outcomes for our clients
• We strive to continuously improve our services 
• We are accountable and take responsibility for seeing things through
• We give credit where it’s due and say thank you

We Build

• We build trust
• We build our reputation as a sector leader that goes further than its competitors 
• We build partnerships
• We build the business 

Transforming care through technology

One of our drivers is transforming care delivery through technology, and City & County are achieving this through our Model Branch Project. The Model Branch platform has multiple benefits for everyone from the Local Authorities we work with through to the families we support.

We have started the roll out of model branch in homecare and are currently developing the model for Extra Care. The model for complex care and live in is yet to be built, and we welcome participation in the development of this from people across the business.
 

Improving quality

None of this is any help if we’re not giving your community the best care possible. By removing admin and helping everyone see where we can make improvements, Model Branch gives us time and insight to deliver a fully people-centred service.

Together, we can:

• Manage medication and review needs day-to-day
• Update and share care plan data as changes happen
• Increase hands-on time with service users by reducing paperwork

Improving efficiency

The pressure is on everyone to deliver the best services we can as efficiently as possible. Through reporting care delivery and identifying trends as they happen, Model Branch helps us get the most from our service.

Together, we can:

• Optimise care plans by user needs as they change
• Build accurate rostering by service user need and location
• Reduce admin and paper use

Improving visibility

What if you could see how care delivery is performing as it happens? Model Branch gives complete transparency about where our care workers are, and care we’re providing in your area.

Together, we can:

• Measure accurate, location-based reporting
• Report transparently to everyone involved in care management
• Make informed decisions and manage demands